FAQ

Are you a manufacturer or a trading company? Can you provide factory qualification certificate?

Q: Are you a manufacturer or a trading company? Can you provide factory qualification certificate?

A: We are a manufacturer with our own factory. We can provide complete business license, medical device production license (if applicable), ISO 13485 quality management system certification and other qualification documents to ensure the reliability and source advantage of our cooperation.

Does it support OEM/ODM customization services? What is the minimum order quantity (MOQ)?

Q: Does it support OEM/ODM customization services? What is the minimum order quantity (MOQ)?

A: We fully support OEM and ODM customization services, including exterior design, logo printing, packaging, functional parameter adjustment, etc. The specific MOQ will depend on the complexity of customization. For standard products, our MOQ is relatively low. Please feel free to discuss in detail to meet your purchasing needs.

What is the payment method? How long is the delivery cycle?

Q: What is the payment method? How long is the delivery cycle?

A: We support T/T bank transfer, specific terms can be negotiated. For regular orders, the delivery time is usually around 15-30 days; Large scale or customized orders need to be determined based on the production schedule, and we will provide an accurate timetable.

What certification certificates do you provide? Is there CE or FDA certification?

Q: What certification certificates do you provide? Is there CE or FDA certification?

A: Our products have complete international certifications, including CE/CB/CCC certification. All molds are independently developed by our company and have multiple patents. We will provide accurate certification documents according to your target market.

What is your after-sales service and quality assurance policy?

Q: What is your after-sales service and quality assurance policy?

A: We provide comprehensive after-sales service: ① The quality assurance period is usually 12 months; ② For products confirmed as quality issues, we provide free repair or replacement; ③ We have a professional after-sales team to provide technical support and troubleshooting.

What is the particle size of atomized particles (MMAD)? How was it detected?

Q: What is the particle size of atomized particles (MMAD)? How was it detected?

A: The particle size generated by our atomizer is mainly distributed in the range of 1-5 microns (MMAD), which is most conducive to drug deposition in the lungs. We use professional equipment such as laser particle size analyzer for testing, and can provide third-party testing reports to ensure the authenticity and reliability of the data.

What is the residual amount of medication? How to ensure drug utilization rate?

Q: What is the residual amount of medication? How to ensure drug utilization rate?

A: Our product adopts a low residue design, with residue levels typically less than 0.5mL. By optimizing the internal structure, airflow channels, and atomization components, we have minimized drug waste and improved patient drug utilization.

How does the product perform in terms of noise and battery life?

Q: How does the product perform in terms of noise and battery life?

A: Our products are designed with user experience in mind. Work noise is usually below 45 decibels (if applicable) to ensure quiet treatment. For portable mesh atomizers, the battery life is strong, and a single charge can meet multiple treatment needs. It also supports USB charging, which is convenient and fast.

How to avoid damage during product packaging and transportation?

Q: How to avoid damage during product packaging and transportation?

A: We use high-strength corrugated cartons as the outer packaging, and use customized foam/blister inner brackets to independently fix and separate each product, so as to ensure effective shock, pressure and fall prevention during long-distance transportation and handling.

What are the main types of atomizers?

Q: What are the main types of atomizers?

A: What's the difference? There are mainly four types: ① Compression atomizer: high mist volume, durable, suitable for household and hospital use, with slight noise; ② Micro mesh atomizer: portable and silent, with minimal residual medication, suitable for outdoor use and children's use; ③ Ultrasonic atomizer: silent, but has limitations on drugs and has gradually been replaced by mesh atomizer; ④ DC atomizer: using a DC micro pump motor, with high mist volume, durable, suitable for household and hospital use, and slightly noisy.

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